T&C

Ordering

On submitting an order to Sarah Jane Whittaker Contemporary Jewellery, you enter into a contract with us under UK law to supply you with handmade jewellery goods as described in our online product details.  This contract will become binding upon our acceptance via email of your order.

Occasionally, particular items go out of stock:  if the product you have ordered is not in stock, we will contact you as soon as possible to advise of the expected despatch date.  If an ordered item is no longer available due to circumstances beyond our control, we will also contact you to discuss the appropriate action and to offer you either full refund, or a substitute product (we will refund any overpayment or request a top-up payment from you, as appropriate).

Despatch

All jewellery on this website is handmade in small quantities.  We aim to keep all styles in stock, but occasionally your jewellery may need to be specially handmade to order, just for you.  Please see Shipping & returns page for details of lead times, and be aware that if we need to make your item(s) specially for you, there may, very unusually, be a delay of up to 35 days before despatch.

Unexpected delays due to out-of-stock components

On occasion, the item you have ordered may require supplies (for example, semi-precious gemstone beads) to be sourced from outside the UK, extending the despatch date considerably, or may become unavailable.  In this rare event, we will contact you as soon as any delay becomes evident, to check you are happy to wait, and if you are not (or if an essential component for the item is unavailable), to offer you a refund or alternative item, as you prefer.

Urgent orders

Given the above, if your order is urgent, please contact us before ordering.  That way, we can advise you about anticipated despatch dates for your selection(s), and make sure that your jewellery arrives within a timeframe that suits you.  Just get in touch using the Contact page.

Business details

Sarah Jane Whittaker Jewellery is owned & operated by Phoenix Homeopathy Ltd, Lawley Farmhouse, 2 Farm House Road, Lawley Village, Telford, Shropshire TF4 2SB, United Kingdom.  See footer for company registered office and company number.

Our telephone number is +44 (0)7939 696 465, and our email address is info@sarahjanewhittaker.com.

VAT and duties

All prices are stated clearly in British Pounds Sterling (GBP) at their full price. We are currently not a VAT-registered company, so UK VAT is not added to your order.  Customers outside the UK mainland should be aware that we cannot be responsible for any import duties or other charges which may apply when importing our jewellery into your country.  If in doubt, please check with the relevant authorities where you live.

Precious metal

The minimum fineness (purity) of the silver we use is sterling (925) silver.  In some cases we may use silver that is even purer than this.  Our jewellery is all handmade, but in accordance with industry custom, may include pre-made components such as chains, headpins or clasps.  Some items may be cast out of house, and expertly hand-finished. Our top-quality 18k rose gold vermeil and 22k yellow gold vermeil jewellery is made from solid sterling silver, plated with a specially-thick layer of real gold.  See Jewellery care for more information.  We occasionally use 14 carat gold filled wire, chain or findings:  these parts are plated with real 14 carat gold to a thickness that weighs 1/20th of the total weight of the item, giving them a long-lasting finish (superior to standard gold-plated jewellery), suitable for frequent use for many years without requiring re-plating.

Product descriptions and images

We aim to show clear pictures from several angles, to allow you to view our jewellery before you buy.  However, remember that many of our images are taken in close-up using a macro camera setting, so please pay extremely close attention to the approximate measurements provided.  We recommend checking against a ruler for a true idea of scale, before ordering.

Photographs on this site may show stock images (ie images of previously-made, and sold, items).  Due to the handmade nature of our jewellery, your item will not be absolutely identical and may vary in slight detail from the image shown.  Semi-precious gemstones may show slight variations in colour and inclusions, due to the natural origins of these materials, and the limitations of colour reproduction across different computer, tablet and smartphone screens.  Do be aware that colours may look quite different depending on your computer’s monitor settings.  We reserve the right to sell items with minor differences to the products photographed.

Packaging

Most of our jewellery is sent in a free black satin gift bag, ready to give as a gift.  Some premium items are sent in our branded gift boxes made from recycled buff-coloured Kraft card or from black recycled card.  Where our gift-wrap upgrade has been selected, the item(s) chosen will be packaged in a branded recycled card gift box, carefully wrapped with artist hard-printed premium gift-wrap, tied with a quality grosgrain ribbon, and finished with a gift-tag, as shown in our product listings.

We try to be eco-conscious and environmentally-aware:  we use recycled materials where possible, so we may re-use padded envelopes or other outer packaging to send your order in. Rest assured that inside any recycled packaging, your jewellery will be beautifully presented.

Copyright

Site content, images and jewellery designs are copyright © Phoenix Homeopathy and Sarah Jane Whittaker 2016. All rights reserved.

Social sharing

We are delighted if you wish to share your discovery of Sarah Jane Whittaker jewellery with others.  You are certainly welcome to share images via social network sites such as Facebook, Twitter, Pinterest etc, but we do ask that full URLs and credit to Sarah Jane Whittaker or to this website’s URL are clearly provided where you share.  Please ask for our written permission if you would like to use our images or content for other purposes.

Links

Please note that we cannot be held responsible for the content of any third party websites linked to from this site.

More information

Please also read the additional information on the other Information pages of this website, and do explore our brand via the Explore pages of this website.

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